Last updated: August 1, 2026
This policy explains how refunds and service credits work across our packages. The specific terms of your agreement take precedence where they differ.
The audit is a fixed-price engagement delivered over one week. If we cannot deliver the agreed outputs, the unused portion is refunded. Once the final report is delivered, the fee is non-refundable.
Build fees are invoiced in two instalments (kickoff and delivery). If the agreed deliverable is not delivered, the corresponding invoice is not due. Work completed up to the point of termination remains payable. Prepayments for work not yet performed are refundable.
The care plan is billed monthly in advance and can be cancelled any time. Cancellation takes effect at the end of the current billing period; fees for time already worked are not refunded.
If we fail to meet the service levels defined in the care plan in a given month, the affected client is eligible for a service credit as specified in the plan. Credits are applied to the next invoice.
Standalone platform subscriptions may be cancelled at any time. Cancellation takes effect at the end of the current billing period, and the remainder of that period is not refunded.
Contact support@relaylink.io with your company name, the engagement reference and the reason for the request. We respond within five business days. Eligible refunds are processed to the original payment method within 5–10 business days of approval.
Pass-through costs paid to third parties (cloud, network and API providers) are non-refundable once incurred, except where we invoiced them in error.